Shipping destinations
We ship to the following destinations when available at checkout:
• European Union
• United Kingdom
• United States
• Canada
• Australia
• Other English-speaking countries eligible for international shipping

Made-to-order / Custom-made products
All MyPrivateDoll products are 100% made-to-order and fully custom-made.
No stock is held.

Production & delivery times (estimates only)
Estimated timelines include production + international shipping:
• Origin & Premium: 4 to 6 weeks
• Elite: 6 to 7 weeks

All timeframes are estimates only, not guaranteed.
Any delays caused by customs, inspections, carriers, local authorities, peak seasons,
logistics constraints, weather, or events beyond our control do not qualify for cancellation,
refund, or dispute.

Shipping terms
• Free shipping on all dolls
• Shipped from China
• DDP (Delivered Duty Paid) in most cases (duties/taxes included)
• Signature required
• Carrier may vary depending on destination
• Tracking is provided once shipped

DDP clarification: If additional fees arise due to factors outside our control (e.g., incorrect/incomplete address, customer unavailability, failure to cooperate with the carrier, local requirements/restrictions), such fees remain the customer’s responsibility.

Address accuracy & delivery availability (customer responsibility)
The customer is fully responsible for:
• providing a correct and complete shipping address and phone number
• ensuring delivery location accessibility
• being available to sign for the parcel
If delivery fails due to incorrect address, absence, non-collection, or lack of response to the carrier:
• all extra costs (storage, re-delivery, return, re-shipment) are charged to the customer
• no refund will be issued
Refused delivery / forced return
Because all products are custom-made, refusing delivery is not accepted.

Refusal or forced return (including repeated absence) results in:
• no refund
• any related fees charged to the customer
• exclusion of seller liability related to such refusal/return

Customs inspections & local legality
Customs authorities may open the parcel for inspection. This may affect delivery timelines and is beyond our control.
The customer must ensure the product is legal to import/use in their destination (country/state/province).
If the shipment is seized, destroyed, blocked, or returned by authorities due to local restrictions or administrative decisions:
• no refund will be issued
• all related costs remain the customer’s responsibility
Discreet packaging
• 100% discreet packaging, no adult markings
• Neutral sender name
• Bank statement descriptor: LLC MPD
• Invoice by email only

Cancellations / returns
Custom-made products are non-returnable and non-refundable (except where strictly required by applicable law).
Cancellation is allowed within 24 hours only if production has not been approved/started.
Delivery issues / claims window
For damage, defect, or incorrect item, contact us within 24 hours of signed delivery with photo/video evidence.
After verification, we may provide (at our discretion) a replacement, parts replacement, or an equivalent remedy.

Liability limitation
To the maximum extent permitted by law, our liability is limited to the amount paid for the relevant order. We are not liable for indirect or consequential damages. Force majeure events exclude liability.